Return, Refund & Cancellation Policy

We accept returns and exchanges based on the criteria listed below:

Returns

Returns are only accepted within 24-48hours of delivery.

Returns shall only be accepted only in case of damage in transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please contact us to organise delivery. You must pay for all shipping costs associated with the returns.

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

We do not promote any refunds as of now.

However refunds are only applicable if you cancel a product before it is delivered from origin.

Refunds are generally processed in 10-12 days of your request of cancellation.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@healioswoundsolutions.com

Shipping

Mode of Shipping:

For the payments made through Credit Card, Net banking or Direct Bank Transfers the product is generally delivered in 7-10 days of payments through Courier Service.

In case of COD, your product is delivered through Speed Post which takes 12-15 days to reach the destination. This also depends the location where product is being delivered.

To return your product, you should ship your product to: #128 Vijay 1st main Doctors colony Konanakunte Bangalore Karnataka India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Rs.5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy

Cancellation is only applicable until product is not sent to courier/speed post service for delivery.

On cancellation, your refunds are processed via the same mode of payment by which you made the payments or through the bank payments or online transfers. Refunds are generally processed in 10-12 days of your request of cancellation.